These Terms & Conditions apply to your use of My Slovenia Tours (the website and any inquiry/booking forms) and to any tour or travel service you book with us. By using our website and/or booking a tour, you confirm that you have read and accepted these Terms & Conditions.
When you browse this site or request services through it, you agree to follow these Terms & Conditions and any additional rules shown during booking or communicated to you in writing. If you do not agree, please do not use the website or book a tour.
A booking is considered confirmed only after you receive a written confirmation by email. If you do not receive confirmation, please check your spam/junk folder and contact us, because it may mean the booking did not complete successfully.
For tours that require a ticket or voucher, you should be ready to show it digitally (or printed if requested) at the start of the experience.
Scheduled small-group tours run on set departure days and follow a fixed itinerary. Custom meeting points, route changes, or duration changes are not available unless we confirm them in writing before the tour.
Private tours are reserved exclusively for you and your group. The timing and pace can be tailored, but any major changes requested after confirmation (such as a significant itinerary change or group size change) may involve additional costs, depending on availability and supplier commitments.
Multi-day tours may include services provided by third parties (for example, accommodation or certain activities). When that happens, those services remain subject to the third party’s terms and limitations of liability, and additional cancellation rules may apply.
What is included in the price is listed on each tour page and/or in your confirmation email. Any entrance fees, optional activities, meals, drinks, or similar extras that are not listed as included remain your responsibility. In some cases, certain admissions or add-ons may be non-refundable once arranged (for example, pre-booked tickets).
Cancellation of private tours is possible by prior notice via email (info@mysloveniatours.com) or SMS/WhatsApp (+38669853272).
The time of cancellation shall be regarded as the time at which the cancellation email or message is received by our device.
In case of cancellation less than 72 hours before the tour or No-Show – No Refund.
In case of cancellation 3-7 days before the tour date – 25% refund.
In case of cancellation 8-14 days before the tour date – 50% refund.
In case of cancellation 15-21 days before the tour date – 75% refund.
In case of cancellation 22+ days before the tour date – 100% refund (minus any bank fees)
Please note that certain costs, such as tickets, bank fees, or other supplier charges (food, drinks, transportation), are non-refundable.
In the case of prepaid private tours, in accordance with Slovenian Legal requirements, MySloveniaTours is entitled to make changes or cancel booked tours provided it does so at least 7 days before the departure of the tour.
On the very rare occasion that we do this, the company will do its best to reschedule the tour in accordance with customer requirements. Should this not be possible, all customers will be entitled to receive a full refund of their paid price.
We may make changes to a tour when necessary. Major changes (such as a date/time change) will be communicated as early as possible; minor operational changes (such as a guide change) may be communicated closer to departure. If a major change does not work for you, you may request a refund.
If you arrive late, the delayed time may be deducted from your tour duration because your guide and vehicle are reserved for a specific period. If you do not make contact and you do not arrive within a reasonable waiting time, the booking may be treated as a no-show and the tour may be cancelled without refund.
You are responsible for having valid travel documents (passport/ID, visas, and any required permits) and for complying with local laws and guide instructions during the tour. If your behaviour seriously disrupts the tour or creates a safety risk, we may refuse participation without refund.
You are also responsible for your personal belongings. We are not liable for lost, stolen, or damaged items during the tour, including at public places or partner venues.
Participation is at your own risk. You are responsible for assessing whether the tour is suitable for your health and fitness, and for informing us of major allergies or sensitivities in advance when relevant (especially for tours involving food or tastings).
Tours typically operate in most weather conditions. For your comfort and safety, we may adjust the route, timing, or stops when needed (for example, due to weather, road conditions, or safety considerations).
We are not responsible for cancellations or disruptions caused by events outside our control, such as extreme weather, natural disasters, strikes, war, government actions, or similar circumstances. When possible, we will try to offer a reasonable alternative, but refunds may not be available if costs have already been committed or if no suitable alternative can be accepted.
Some tours may include or offer optional add-ons delivered by third-party operators (for example, rafting providers, accommodation suppliers, or specific attraction operators). Their terms may apply, and their limitations of liability may be different from ours.
Photos or videos may be taken during tours for promotional use (website and social media). If you prefer not to appear in any images, please inform your guide at the start of the tour and we will respect your request where reasonably possible.
We do not sell your personal information. For details about how we handle data and cookies, please refer to our Privacy Policy and Cookies page.
We may update these Terms & Conditions from time to time. The version published on our website at the time of your booking will apply to that booking unless a change is required by law.
For cancellations, changes, or questions about these Terms, please contact us using the email address shown on our Contact page.
SRK, Sharon Rabin Kaufman s.p.
Tax number: SI83858172
Podpeška cesta 199
1351 Brezovica pri Ljubljani
Slovenia
Fill out the form, and our lead guide will get back to you within 24 hours to begin crafting your custom itinerary.
info@mysloveniatours.com
+386 69 853 272
